Contact BELLO VELO
Reach BELLO VELO for order help, stroller fit questions, shipping, returns, warranty, or accessibility support.
Customer support
Email support: support@bellovelo.com
When your request is about an order, include the order number, product name, email used at checkout, and clear photos when the issue involves damage, missing parts, fit concerns, or warranty review.
Before checkout
If you are comparing stroller fit, include your pet's weight, resting posture, sitting height, and intended routine so support can point you to the most relevant product or guide page. Mention whether you need a detachable cabin, a one-piece stroller, a compact fold, a larger cabin, or a two-pet setup.
What to include in your message
For product-fit questions, share the model names you are comparing, your pet's measurements, your storage constraints, and your usual routes. For shipping questions, share the destination country, state, and any deadline before checkout. For return or warranty questions, include the order number, the product name, photos, and a short description of what happened.
Common questions
How do I ask which pet stroller fits my pet?
Send your pet's weight, resting length, sitting height, and the models you are considering. If your pet is senior, anxious, long-bodied, or between sizes, include that context so support can compare cabin room and daily handling more carefully.
When should I contact BELLO VELO about shipping?
Contact support before ordering if your destination is outside the United States, if checkout does not show a clear service, or if you need a delivery timing check before a trip, move, or appointment.
What should I send for a return or warranty question?
Include your order number, product name, the email used at checkout, clear photos, packaging details if relevant, and whether you are asking about a return, missing part, damage, or warranty review.