Contact BELLO VELO

Contact BELLO VELO

Use this page for order help, product fit guidance, shipping questions, returns, warranty support, and accessibility issues.

Customer support

Email support: support@bellovelo.com

When your request is about an order, include the order number, product name, email used at checkout, and clear photos when the issue involves damage, missing parts, fit concerns, or warranty review.

Before checkout

If you are comparing stroller fit, include your pet's weight, resting posture, and intended routine so support can point you to the most relevant product or guide page.

Helpful policy pages